> For the complete documentation index, see [llms.txt](https://docs.usereach.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usereach.ai/help/data-freshness.md).

# Data freshness and missing data

Reach combines data collected from AI engines, Google integrations, website analysis, and background enrichment. These sources update at different times, so a new connection or record may not appear everywhere immediately.

## A new workspace has limited data

Initial discovery and monitoring continue after onboarding. Review the workspace configuration and allow the first collection cycle to complete before treating the dashboard as a stable baseline.

## A Google property is missing

1. Confirm that the connected Google account can access the property.
2. Open **Settings → Integrations**.
3. Select **Manage sources**.
4. Check that the Search Console site or Analytics 4 property is selected.
5. Reconnect Google if the authorization is no longer valid.

Newly selected sources need an initial synchronization before metrics appear.

## A metric is empty

An empty metric can mean that the source is not connected, no data exists for the selected period, the current filters exclude the available records, or processing is still in progress.

Reset filters and try a wider date range before reporting a data problem.

## Two pages show different totals

Check whether both views use the same date range, AI engines, markets, prompts, and aggregation level. A domain total, page total, and prompt total answer different questions and should not always match.

## A recent change is not visible

Background collection and enrichment are asynchronous. Avoid repeatedly disconnecting integrations or recreating records, because that can delay diagnosis or produce duplicate work.

If the expected data is still missing after the relevant collection period, [contact support](/help/support.md) with the workspace name, affected page, filters, and approximate time the issue started.


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